FAQ
What teams ask before production
Can the machine be customized?
Yes. Cabinet dimensions, dispensing mechanisms, screens, interface, branding, payment, voltage and language can be configured around the approved project requirements.
Can irregular products be dispensed?
Often, yes. We review the product dimensions, packaging, weight, fragility and release behavior before recommending a spiral, belt, locker, lift or custom dispensing structure.
What is needed for a quotation?
Please provide product details, venue conditions, destination market, payment requirements, expected quantity and branding scope. Photos or drawings are helpful when available.
What are the MOQ and sample options?
MOQ depends on the cabinet, dispensing mechanism and customization scope. For new projects, we can review sample or prototype options before batch production.
What is the typical production lead time?
Production timing depends on customization, quantity and component confirmation. A project schedule is provided after the technical scope is approved.
Do you support global payment?
We support common cashless payment integration, including card, QR code and NFC options. Final compatibility depends on the destination market, payment provider and required certifications.
Can voltage and language be localized?
Yes. Voltage, plug type, interface language, currency display and selected software flows can be configured for the destination market.
What shipping and after-sales support is provided?
We support export packaging, shipping coordination, setup guidance, remote technical support and spare-parts recommendations.
Still deciding?
Turn the remaining questions into a project review
Send the product, venue, destination and known constraints. The team can clarify the rest with you.