FAQ
Questions before ordering
Can the machine be customized?
Yes. Cabinet size, dispensing mechanism, screens, software interface, branding, payment, voltage and language can be configured to match the approved project requirements.
Can products with unusual shapes be dispensed?
Often, yes. We check the item’s dimensions, packaging, weight, fragility and how it moves during dispensing before recommending a spiral, belt, locker, lift or custom mechanism.
What do you need to prepare a quote?
Send the product details, installation location, destination country, payment needs, quantity and branding requirements. Include photos or drawings if available.
What is the minimum order, and can I start with a sample?
The minimum order depends on the cabinet, dispensing mechanism and custom work needed. For a new project, we can review sample or prototype options before batch production.
How long does production take?
Timing depends on the custom work, quantity and confirmed components. We provide a schedule after the machine requirements are approved.
Which payment methods can I use?
We support cashless payment integration, including card, QR code and NFC options. Final compatibility depends on the destination country, payment provider and required certifications.
Can I choose the voltage, plug and language?
Yes. Voltage, plug, screen language, currency display and selected software features can be set for your country.
What shipping and after-sales support is available?
We help with export packaging and shipping coordination. We also provide setup guidance, remote technical support and spare-parts recommendations. Shipping and warranty details are confirmed in the formal quote or order agreement.
Still have a project question?
Share your product, venue and requirements so we can clarify the next step.