Privacy policy
Last updated: October 21, 2026
This Privacy Policy explains how SmartVendBox handles personal information when you visit smartvendbox.com, submit a project inquiry or checklist, or contact us about our machines and services. It covers business inquiry information and website use.
Who we are and how to contact us
SmartVendBox operates this website and handles the business inquiries submitted through it. For privacy questions or requests, email info@smartvendbox.com.
Business contact address: Room 2008C, Block B, Zhongshen Garden, No. 20210, Caitian Road, Fushan Community, Shenzhen, China.
Information we collect
We receive information you provide through our forms and communications, including your name, company, business email, phone or WhatsApp number, role, destination country, machine requirements, estimated quantity, timeline, project description, checklist answers and reference files. Required fields are identified in each form. Without the required contact and project details, we may be unable to assess or answer your request.
Our website platform and service providers may also process technical information such as your IP address, browser and device information, pages visited and website interactions, using cookies and similar technologies.
Please provide only information relevant to your inquiry. Avoid including sensitive personal information or information about other people that is unnecessary for the project.
How and why we use information
We use inquiry information to assess requirements, answer questions, prepare and discuss proposals or quotations, communicate about potential or existing projects and orders, and provide related support. We use relevant technical and business records to operate and secure the website, understand website use, prevent abuse, maintain business correspondence, resolve disputes and meet applicable legal requirements.
Use of the inquiry forms is for project correspondence. You can contact us to object to optional promotional messages.
Where applicable law requires a legal basis, we rely, as relevant to the purpose, on steps you request before entering a contract or performance of a contract with you; legitimate interests in communicating with business contacts, reviewing project requests and keeping the website secure; applicable legal obligations; or consent where required. Those interests must be considered alongside your rights. Where a separate optional purpose requires consent, we seek it separately.
Cookies and temporary browser storage
The project checklist keeps answers in the current page while you work. Before submission, it can temporarily store your contact details and pending answers in your browser's session storage to recover a submission result or error. That temporary state is read and cleared when the result is processed. Reference files are not copied into this temporary browser storage.
Shopify and website services may use cookies or similar technologies to operate and protect website functions and process technical usage information. Your browser provides controls for cookies and stored website data. Blocking storage may affect some functions.
Who receives information
The website uses Shopify. Information submitted through it is processed through Shopify and the services used to operate the website and manage business communications. Relevant information may be available to personnel and service providers who need it for project review, email communications, website hosting or IT support, and, where relevant to an order, delivery and after-sales support.
We may disclose relevant information where required by law or reasonably necessary to respond to valid legal requests, resolve disputes or protect legal rights.
Shopify also processes information under its applicable terms and privacy notices. Read Shopify's Consumer Privacy Policy for information about its processing and privacy options.
International processing
Our business contacts are based in China. Shopify and other service providers may process information in other countries. Information submitted to us may therefore be processed outside your country of residence, where privacy laws may differ.
You can contact us for information about the recipients, processing locations and any safeguards applicable to your inquiry. The requirements for international processing depend on the laws and circumstances that apply.
How long information is kept
We keep personal information for as long as necessary for the relevant purpose. Retention depends on whether an inquiry remains active, whether it leads to a project or order, ongoing support needs, applicable accounting and legal obligations, and the need to establish or resolve legal claims. Contact us about the records relating to your inquiry or to request deletion where available.
Your choices and rights
Depending on the law that applies, you may have rights to access or obtain a copy of your personal information, correct inaccurate information, request deletion, restrict processing, or receive information in a portable format. These rights can be subject to conditions and exceptions.
You may also have a right to object to processing based on legitimate interests and to object to direct marketing. Contact info@smartvendbox.com to raise an objection.
Where processing relies on consent, you may withdraw it by contacting us. Withdrawal does not affect processing that was lawful before consent was withdrawn. You may also have a right to complain to an appropriate data protection authority.
To make a request, describe what you need using the email address above. We may need enough information to verify your identity and locate the relevant records. We handle requests according to applicable requirements, including any permitted or required retention exceptions.
External services and policy updates
If you contact us through WhatsApp, email or another external service, that provider also handles information under its own privacy notice. Review the privacy information of external websites and services before providing information to them.
We may update this Privacy Policy as the website or our practices change. The latest version will be available on this page with an updated date.